Why do you charge a minimum of one hour?

Our bookings system allows you to book in a one hour Remote Support Session with an available Support Technician. Much like with hairdresser or dentist appointments, this time is allotted to you, and we prepare in advance of the session accordingly. We suggest that you make a list of questions that we may be able to help you with before your Remote Support Session. That way, if we manage to fix it quickly, we can spend the remaining time resolving some of your other problems.

In order to ensure the availability of Technicians we aim to resolve most problems within an hour. If it’s starting to look like it will take longer, we’ll let you know as early as possible and explain why. Sometimes we will need to call you back at a later time to finish fixing your problem, as your Technician may have other appointments that they need to keep.