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Secure Remote Technical Support Services for AUD $75 an hour*

  • No call-out fee
  • Cheaper per hour than comparable on-site services
  • Next available: no surcharges for same-day service
  • Clear pricing outlined on our web site
  • Secure service using strong encryption protocols
  • All devices supported
  • Safe, contactless service
  • Low carbon footprint
  • Qualified, Australian-based support technicians
  • Most problems fixed within 1 hour
  • No fix no fee guarantee **

* Plus GST.
* Billed at a minimum of $75 including the first hour, then $37.50 per additional half hour or part thereof (plus GST).
** Work done for the purpose of diagnosing a hardware fault is excluded.

How It Works…

  • Choose an upcoming Remote Support Session using the form above.
  • Briefly describe your problem and what type of computer or device(s) you are having a problem with.
  • Our Help Desk will call you back if we have any questions to ensure that your enquiry is assigned to an appropriate Support Technician.
  • Your Technician will then call you at the scheduled time on the phone number provided.
  • We also provide a Zoom link that you can use if you want to see us face to face.
  • We will get you to run a small piece of software on your computer or device that allows us to connect remotely and securely so that we can work on your machine.
  • Depending on what type of problem it is and whether we need you to interact with the machine (e.g. entering passwords), you can just leave us to it, or stick around and we’ll explain what we’re doing as we go.
  • At the end of your session, the software is closed and is no longer installed or running on your machine – we take your security seriously.
  • Fixed!

Simply fill out the quick form above to book a session.

Questions? Use the chat feature below on the right, call 1300 005 055, email us, or read more about us